Refund policy

Our 30-Day Satisfaction Guarantee

We stand behind everything we make. If something isn't right, we'll make it right.

You may request a return or refund within 30 days of the delivery date. To be eligible, supplement products must be unopened and in their original sealed packaging. For safety and quality reasons, opened dietary supplements cannot be returned or restocked — this protects every customer we serve.

Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us at support@stryvman.com within 7 days of delivery with your order number and a photo of the issue. We will send a free replacement or issue a full refund — no return shipping required when the error is ours.

How to Start a Return
Email support@stryvman.com with your order number and reason. We respond within 24 hours with return instructions. Returns sent without prior authorization cannot be processed.

Refund Processing
Once your return is received and inspected, approved refunds are issued to your original payment method within 5–10 business days. Your bank may need additional time to post the credit. Original shipping charges are non-refundable except when the error is ours.

Return Shipping
Customers cover return shipping unless the return is due to our error. Use a trackable shipping method — we cannot refund returns lost in transit.

Order Cancellations
Orders can be cancelled free of charge before they ship (typically within a few hours of ordering). Once shipped, an order follows the standard return process instead. Contact us immediately if you need to cancel.

Late or Missing Refunds
If an approved refund hasn't arrived after 10 business days, check with your bank first, then contact us and we'll trace it with our payment processor.

Exceptions
Sale items and gift cards are final sale. Bundles must be returned complete.

Questions? support@stryvman.com — answered within 24 hours.